Mailing/Shipping Best Practices

  • Advise family and friends to never send cash or gift cards in the mail. Doing so will be at the risk of the sender. Items of importance, for example laptops, birth certificate, bank cards, tickets, checks, etc. should always be sent as accountable mail that includes a tracking number.
  • Mail should not contain items that could injure employees and/or result in damage to processing equipment. Examples include pens/pencils, pins, metal, paper clips, etc. Mail should not be stapled to the envelope.
  • When packing items, ensure items are secure. Anything organic should be in a sealed container. Wrap fragile items extremely well and fill any empty spaces with packing fill materials such as paper or packing peanuts. Use sturdy boxes/packaging especially for heavy items. 
  • Packages arriving open to the facility will be refused for the safety of students and employees.
  • Include a return address on all packages sent or mail/packages received should the mail/package need to be returned.
  • Packages need to be addressed with a recipient’s full name to avoid delivery delays.
  • Packages retrieved by a person other than the addressee’s name should be authorized in advance via an email from the addressee.

Cell phone orders should be addressed to the account holder “in care of the recipient” and should include a contact phone number. Residence halls administrators will be alerted regarding packages arriving under a name not in our system. These packages will need to be picked up from the mail processing facility upon the display of acceptable identification.

For departmental drop-offs, approved package pick-ups, and mailing/shipping needs, please visit the mail processing center located at:

Service Building
2244 10th Street NW
Lower Level, Suite 852

Monday – Friday
8:30 a.m. – 5:30 p.m. (retail closes at 5:00 p.m.)
1:00 p.m. – 2:00 p.m. (closed for lunch)

*University holidays and closures may affect hours of operation.