University Mail Services

Howard University partners with Swiss Post Solutions for University Mail Services. The mission of University Mail Services is to provide accurate and timely processing of mail to the Howard University community. 

University Mail Services receives, processes and delivers departmental campus mail, and processes outgoing mail related to official university business. Mail Services also receives, processes and delivers student mail to the various residence halls five days a week, Monday – Friday.

The mail processing facility receives hundreds of pieces of mail and packages daily. For the protection of the University community, the University requires that all mail and packages that come through the mail facility be x-rayed. Processing time from the receipt of mail into the processing facility is 48 hours or two business days during non-peak periods. Following this 48-hour period, processed mail is delivered to resident halls for further processing. The mail facility processing time may increase during peak periods. Students will want to check with residence hall administration regarding mail processing time at your residence hall.

Mail Services also provided retail services for USPS and UPS at the mail processing facility. Retail services are available Monday – Friday 9:00 am. – 5:00 p.m. To mail letters or packages via USPS or UPS, please visit the retail window at the mail processing center located at 2244 10th Street NW.

Service Center
2244 10th St NW
Suite B-52 (Basement)
Washington, DC 20059

Contact:
Click here to email
Phone: 202.806.1211

Hours of Operation:
Monday – Friday
9:00 a.m. – 3:00 p.m.

Closed on weekends and University holidays and closures

Mail Services FAQs

How long does it take for mail arriving on campus to be delivered into my mailbox?

Processing time from the receipt of mail into the processing facility is 48 hours or two business days during non-peak periods. Following this 48-hour period, processed mail is delivered to resident halls for further processing. The mail facility processing time may increase during peak periods. Students will want to check with residence hall administration regarding mail processing time at your residence hall.

Is mail processed and delivered to the residence halls the same day it is received?

The mail processing facility receives hundreds of pieces of mail and packages daily. For the protection of the University community, the University requires that all mail and packages that come through the mail facility be x-rayed. Processing time from the receipt of mail into the processing facility is 48 hours or two business days during non-peak periods. Following this 48-hour period, processed mail is delivered to resident halls for further processing.

My Amazon memberships delivers in one to two days. Will I receive priority delivery?

All mail and packages designated for a Residence Hall are processed the same as all packages received. This includes, but not limited to, USPS, FedEx, UPS, Amazon and all other shipping type services. Amazon and other overnight/two-day shipments will require the same processing process upon receipt into the processing center.

My package has not arrived. Whom shall I contact?

If you have not received an accountable item within 72 business hours at the residence hall of its arriving to the mail processing center, contact your residence hall mailroom to begin an investigation. Letter mail without a tracking number is not traceable.

For inquiries, comment or concerns regarding mail services, Resident Hall students should contact Residence Life at hureslife@howard.edu.

My parents sent me a letter a week ago and I have still not received it. What should I do?

If you have not received an accountable item within 72 business hours at the residence hall of its arriving to the mail processing center, contact your residence hall mailroom to begin an investigation. Letter mail without a tracking number is not traceable.

For inquiries, comment or concerns regarding mail services, Resident Hall students should contact Residence Life at hureslife@howard.edu.

I require regular shipments of medications. What is the best shipping method?

Shippers are encouraged to send special items such as medicines, passports and things of value using the package tracking system. However, do not include money or checks in the mail as the University cannot be responsible for lost or stolen financial instruments. The mail services team will not be able to easily identify items mailed as general mail.

I’ve decided to change rooms. Will Mail Services automatically forward my mail to my new address?

This change will be managed by the residence hall administrator. Mail Services will deliver to the address that is on the envelop or package at first attempt. Therefore, we suggest that you notify senders as soon as possible of your room change to avoid delay with your mail.

Where do student go to purchase stamps and USPS services?

Mail Services also provided retail services for USPS and UPS at the mail processing facility. Retail services are available Monday – Friday 9:00 am. – 5:00 p.m. To mail letters or packages via USPS or UPS, please visit the retail window at the mail processing center located at 2244 10th Street NW.

What do I do with mail I receive in error?

Mail Services’ method for delivery is based on address, not specific individual. Therefore, you may receive some pieces of mail that do not belong to you or your roommate. These are misdirected pieces of mail and most likely belong to the previous resident of your room. You will want to return any misdirected mail to the mailroom administrator.

Will my mail be picked up from the residence halls?

Drivers are not permitted to accept outgoing mail and packages from campus residents. All outgoing mail/packages must be dropped off at the mail processing facility at the Service Center. To mail letters or packages via USPS or UPS, please visit the retail window at the mail processing center located at 2244 10th Street NW.