University Mail Services

Processing time from the receipt of mail into the processing facility is 48 hours or two business days during non-peak periods. Following this 48-hour period, processed mail is delivered to resident halls for further processing. The mail facility processing time may increase during peak periods. Students will want to check with residence hall administration regarding mail processing time at your residence hall.

The mail processing facility receives hundreds of pieces of mail and packages daily. For the protection of the University community, the University requires that all mail and packages that come through the mail facility be x-rayed. Processing time from the receipt of mail into the processing facility is 48 hours or two business days during non-peak periods. Following this 48-hour period, processed mail is delivered to resident halls for further processing.

All mail and packages designated for a Residence Hall are processed the same as all packages received. This includes, but not limited to, USPS, FedEx, UPS, Amazon and all other shipping type services. Amazon and other overnight/two-day shipments will require the same processing process upon receipt into the processing center.

If you have not received an accountable item within 72 business hours at the residence hall of its arriving to the mail processing center, contact your residence hall mailroom to begin an investigation. Letter mail without a tracking number is not traceable.

For inquiries, comment or concerns regarding mail services, Resident Hall students should contact Residence Life at hureslife@howard.edu.

Shippers are encouraged to send special items such as medicines, passports and things of value using the package tracking system. However, do not include money or checks in the mail as the University cannot be responsible for lost or stolen financial instruments. The mail services team will not be able to easily identify items mailed as general mail.

This change will be managed by the residence hall administrator. Mail Services will deliver to the address that is on the envelope or package at the first attempt. Therefore, we suggest that you notify senders as soon as possible of your room change to avoid delay with your mail.

Mail Services also provided retail services for USPS at the mail processing facility.  To mail letters or packages via USPS, please visit the retail window at the mail processing center located at 2244 10th Street NW.

Mail Services’ method for delivery is based on address, not specific individual. Therefore, you may receive some pieces of mail that do not belong to you or your roommate. These are misdirected pieces of mail and most likely belong to the previous resident of your room. You will want to return any misdirected mail to the mailroom administrator.

Drivers are not permitted to accept outgoing mail and packages from campus residents. All outgoing mail/packages must be dropped off at the mail processing facility at the Service Center. To mail letters or packages via USPS, please visit the retail window at the mail processing center located at 2244 10th Street NW.