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Parking Shuttle Bus Rider Survey

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Parking Shuttle Bus Rider Survey

We Value Your Opinion!

Shuttle Bus Rider Survey

The Office of Parking and Shuttle Operations is committed to providing quality service to its patrons. Because, we value your opinion, we are asking that you please take a moment to answer a few questions. Your responses will help us evaluate our efforts.

Date of survey: *

eg: 10/10/2011

What is your affiliation with Howard University? *

please check all that apply

Faculty
Staff
Student
Visitor
Other:

Do you presently ride the Howard University Shuttle?

Yes
No
Other:

What days of the week do you attend classes/work ?

Check all that apply

Monday
Tuesday
Wednesday
Thursday
Friday
Other:

How often would you utilize the shuttle-bus from the Brookland/CUA or Shaw/Howard University Metro Rail Stations?

Never
1-3 days a week
4-5 days a week
Other:

Was the shuttle on schedule?

Yes
No
Other:

Were you asked to present your Howard University Capstone ID?

Yes
No
Other:

How often do you ride the HU Shuttle-bus to the main campus from the School of Divinity or the School of Law?

Never
1-3 days a week
4-5 days a week
Other:

How was the overall customer service you received from the contractor (International Limousine Service, Inc.) shuttle service?

Excellent
Good
Fair
Poor
Other:

How was the overall customer service you received from the Office of Parking and Shuttle Operations?

Excellent
Good
Fair
Poor
Other:

Would you recommend our services to a friend, colleague or visitor?

Yes
No
Other:

Have you recently visited our website

Yes
No
Other:

Are there specific changes you would recommend to improve shuttle operations?

Yes
No
Other:

If yes, please comment below:

Thank you for taking the time to complete this survey.

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